Customer Engineer

Your future employer is a well-established Malaysian engineering company with over 25 years in the industry, specialising in the design, manufacturing, and supply of highly technical industrial systems and equipment. Operating as a B2B company, they serve a diverse range of high-value industries and are recognised for their close partnerships with technology providers to deliver practical, cost-effective solutions at an industry-leading level.

 

About the Role

 

A technical-commercial role bridging customers, Sales, Engineering, Manufacturing, and Marketing — from quotation stage through to delivery, after-sales support, and marketing execution. Requires both technical competence and strong coordination and customer engagement skills.

 

Key Responsibilities

 

• Support preparation of technical quotations, proposals, tender submissions, and commercial documentation
• Follow up on quotations and proposals with customers until successful order closure
• Act as coordination bridge between customers and internal teams post-order — communicating order progress, manufacturing status, and delivery timelines
• Coordinate with Planning, Production, QA/QC, Procurement, and Logistics to meet delivery commitments
• Manage existing customers, repeat orders, and customer servicing for long-term relationship management
• Coordinate and manage customer warranty claims, complaints, and RMA cases through to closure
• Identify and coordinate relevant industrial exhibitions, trade shows, and technical events including booth setup, logistics, and post-event follow-up

 

Key Requirements & Qualifications 

 

• Degree in Mechanical, Chemical, Manufacturing, Industrial, or Process Engineering — or related discipline
• Minimum 3–5 years in customer engineering, technical sales support, project coordination, or related technical-commercial roles
• Background in Oil & Gas, gas systems, piping, cryogenic, or pressure equipment is highly preferred
• Strong technical understanding — able to read drawings, specs, and technical requirements
• Strong customer relationship, communication, and follow-up skills
• Proficiency in Mandarin is required, as the role involves liaising with Mandarin-speaking clients and stakeholders
• Highly organised, detail-oriented, and able to coordinate across multiple departments

 

Why This Role 

 

• Work in a highly technical, fast-growing engineering company serving global customers
• Exposure to advanced industrial engineering technologies
• Participate in international customer projects and industrial exhibitions
• Career pathway into Sales Engineer, Key Account Engineer, or Technical Business Development roles

 

Next Steps

 

You can submit your resume by applying below. If you are open for other opportunities and would like to have a discussion about your next career move, feel free to drop me an email at nicole@entalgroup.com.